Frequently Asked Questions's (FAQ) asked by Dealers and Contractors

Q: Where do I find information or parts on the older Whirlpool® equipment?
A: The older equipment was manufactured by Heil-Quaker, who is now a part of ICP. Contact your local distributor for further information.

Q: Is there a technical support number I can call?
A: Yes, you can call a technical service advisor at 1-866-305-9974.

Q: How do I register a unit for warranty?
A: A unit only needs to be registered if it is eligible for the Manufacturer warranty. For the standard factory warranty, the factory uses your equipments serial number to determine if it is still under warranty. The factory warranty does not begin until the equipment is installed, and for this reason it is safest to keep a copy of your invoice or documents showing when the equipment was installed.

Q: How do I register for the Manufacturer warranty?
A: The Manufacturer warranty is the Comfort Commitment Warranty that is applicable on all equipment manufactured January 1, 2010 or later. Registrations must be completed within 60 days of installation.

Q: Do I have to put my e-mail address on the Manufacturer warranty and why is it required?
A: The purpose of your e-mail address is to send you notification that your system is properly registered for the warranty. We do not sell your information; it is only used for warranty purposes.